Tools
A simple interface is provided for novice users to run the troubleshooting utilities like Ping, Ipconfig and Tracert. This feature set allows the helpdesk person to remotely address most of the support problems, avoiding the truck-roll.

- Ping : Verifies connections to a remote computer or computers. This command is available only if the TCP/IP protocol has been installed.
- TraceRoute: This diagnostic utility determines the route taken to a destination by sending Internet Control Message Protocol (ICMP) echo packets with varying Time-To-Live (TTL) values to the destination. Each router along the path is required to decrement the TTL on a packet by at least 1 before forwarding it, so the TTL is effectively a hop count. When the TTL on a packet reaches 0, the router is supposed to send back an ICMP Time Exceeded message to the source system. Tracert determines the route by sending the first echo packet with a TTL of 1 and incrementing the TTL by 1 on each subsequent transmission until the target responds or the maximum TTL is reached. The route is determined by examining the ICMP Time Exceeded messages sent back by intermediate routers. However, some routers silently drop packets with expired TTL values and are invisible to tracert.
- IPConfig: This diagnostic command displays all current TCP/IP network configuration values. This command is of particular use on systems running DHCP, allowing users to determine which TCP/IP configuration values have been configured by DHCP.